Community, Affordability & Long-Term Value with Stephanie Smith (Muse)

In this week’s Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski sit down with Stephanie Smith, Head of Residential at Muse, to unpack how thoughtful design, data, and collaboration are shaping the next era of residential living in the UK.

💡 Highlights include:
🏡 Why responsive service and maintenance matter more than flashy amenities
🌍 How early engagement with residents and local schools drives better design and safety
📊 Why “tech for tech’s sake” is out — and data-driven benchmarking is in
🌿 The financial and environmental benefits of Passive House design
🏘️ How Muse balances regeneration and affordability without triggering gentrification

Stephanie’s insights offer a refreshing, pragmatic view on how to create homes that genuinely support communities — not just markets.

Meet the host of Pillow Talk Sessions
Jessica Gillingham is the Founder and CEO of Abode Worldwide, a strategic public relations agency dedicated to elevating the profile of transformative technology solutions in global hospitality, lodging, and rental living. An established industry thought leader, Jessica is a frequent conference speaker and author of Tech-Enabled Hospitality, a new book exploring the innovations shaping the sector.